Last updated: [04-07-2026]

This Privacy Statement explains how Bagpoint for Information Technology ("Bagpoint", "we", "us"), part of Ancilon Technology Group, collects, uses and protects your personal data when you use bagpoint.com and our door to door baggage services. Bagpoint is the data controller responsible for your personal data.

Because Bagpoint handles your luggage and checks you in with airlines, we process more personal data than a typical website, including travel and identity documents. This statement explains that clearly.

1. Who we are

Bagpoint for Information Technology (commercial registration 1010727906) is the travel technology brand of Ancilon Technology Group and a recognised Saudi technology provider (certificate 2023115810).

2. What personal data we collect

Data you give us

• Contact and account details: name, email, phone number and booking details.

• Flight and journey details: airline, flight number, dates, pick up and delivery addresses.
  

Travel and identity documents

• Where a service requires airline check in or baggage handling, we collect the identity and travel document data needed to do this, such as passport or national ID details and boarding pass information. This is sensitive data and is handled with extra care.

Data we collect automatically

• Technical and usage data through cookies and similar technologies (see our Cookie Statement).

• Baggage tracking data generated as your bags move through our custody, such as scans, status updates and location.

3. Why we use your data and our legal basis

We use your personal data to provide the service you book (check in, collection, secure handling, tracking and delivery), verify identity and meet airline and aviation security requirements, keep you informed with live status updates and support, comply with legal, customs and aviation obligations, and secure and improve our platform.

Our legal basis is mainly the performance of your service contract, compliance with legal and aviation obligations, and our legitimate interest in operating a secure, reliable service. For sensitive identity data, an additional basis applies.

4. Who we share your data with

We share personal data only where needed to deliver the service:

• airlines and their departure control systems, for remote check in and bag tag printing;

• airports, terminals and ground handling partners involved in your journey;

• our screened drivers, logistics, hub and franchise partners, under strict handling rules;

• customs, border, aviation security and other authorities where the law requires it;

• service providers who support our platform, under confidentiality obligations.

We do not sell your personal data.

5. International transfers

Your data may be processed in more than one country, including transfers between the European Union and Saudi Arabia, and any destination on your journey. Where this happens, we put appropriate safeguards in place.

6. How long we keep it

We keep personal data only as long as necessary to deliver the service, to meet legal, customs and aviation record keeping obligations, and to handle any claims, after which it is deleted or anonymised. Identity and travel document data is kept for the shortest period necessary.

7. How we protect your data

Security is central to our service. We use encryption in transit, access controls, monitoring, tamper evident handling and audited processes, developed in coordination with civil aviation authorities, to protect both your bags and your data.

8. Your rights

Subject to the applicable law, you have the right to access your personal data, to have it corrected or deleted, to restrict or object to its use, and to data portability. Where we rely on consent, you can withdraw it at any time, though some data is needed to deliver a service you have booked. To exercise your rights, contact us using the details below. You also have the right to complain to the relevant data protection authority.

9. Children

Where a booking includes a child travelling with you, we process only the data needed for that journey. The website and account are intended for adults.

10. Changes to this statement

We may update this statement from time to time. The latest version is always the one published on this page, with the date shown above.

COOKIE STATEMENT

This Cookie Statement explains how we use cookies and similar technologies on this website, what they do, and how you can manage them. It should be read together with our Privacy Statement.

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They help the site work, remember your preferences, and understand how the site is used. Similar technologies, such as pixels and local storage, work in a comparable way.

2. The cookies we use

Necessary cookies are always on. All other categories are set only if you accept them through our cookie banner.

• Necessary — make the site work: security, load balancing, remembering your cookie choice.

• Functional — remember preferences such as language or region.

• Analytics — help us understand how the site is used so we can improve it.

• Marketing — measure and support our campaigns, if used.

3. Third party cookies

Some cookies may be set by third parties whose tools we use, such as analytics or embedded content. Those parties process data under their own privacy and cookie policies.

4. Managing your cookies

When you first visit, our cookie banner lets you accept or decline non essential cookies. You can change your choice at any time through the cookie settings link in the footer. You can also control cookies through your browser settings, though blocking some may affect how the site works.

5. Changes to this statement

We may update this statement as our use of cookies changes. The latest version is always the one published on this page.

TERMS AND CONDITIONS

These terms govern your use of bagpoint.com and, where you book a service, the terms on which we provide it. By using the website or booking a service you agree to these terms.

1. Who we are

This website and the Bagpoint service are operated by Bagpoint for Information Technology (commercial registration 1010727906), part of Ancilon Technology Group.

2. Use of the website

You may use the site for lawful purposes only. You agree not to misuse it, disrupt it, or attempt to gain unauthorised access.

3. Bookings and services

When you book a service, you enter into an agreement with us to check in, collect, handle, track and deliver your baggage as described at the time of booking. Prices, service options, time slots and coverage areas are shown during booking.

4. Your responsibilities

To let us deliver the service safely and lawfully, you agree to:

• give accurate booking, flight and identity information;

• pack within airline weight and size limits and not include prohibited, dangerous or restricted items;

• be available at the agreed pick up and delivery times;

• hold the necessary travel documents for your journey.

5. Cancellation and changes

You can cancel or change a booking subject to our cancellation policy shown at booking.

6. Liability and claims

We handle your baggage to aviation grade standards and are responsible for it while in our custody, subject to the limits and claims process set out in our service terms.

7. Privacy

We process your personal data, including travel and identity documents, as described in our Privacy Statement.

8. Intellectual property

All content and branding on the site is owned by Bagpoint or Ancilon or their licensors and may not be reused without written permission.

9. Changes

We may update these terms from time to time. The latest version is always the one published on this page.